Unit 2: Functions of Communication – Communication Skills Class Notes

Functions of communication

Intercultural communication

Types of communication: Verbal and Non-verbal

Various forms of verbal and non-verbal communication

Body language and Postures

  • Research
  • Media
  • Psychological impact
  • Common forms of body language – cross leg, eye movement, handshake, etc.
  • Body language communicates more than the words
  • Proxemics – closeness – personal space send important non-verbal communication – The distance that we maintain speaks the relationship between the persons – also culture, language and place – speaks on the familiarity
  • Eye Gaze
    • Important
    • Staring, blinking and looking
    • Emotion
    • Personality
  • Haptics
    • Through touch – most important powerful non-verbal communication
    • Examples: affection, familiarity, sympathy, and empathy
    • Touch gender difference
    • Female: Care, concern
    • Male: Power
  • Appearance
    • Choice of colour, clothing, hairstyle
    • Communicates a strong message
    • Colour also talks about different types of moods that people have
    • Appearance also influenced by the culture
  • Artefacts
    • Communication of an object or image
    • People develop a particular image to communicate
    • Object design for the sake of communication
    • Example: uniform, white overcoats, etc.