Unit 4 – Introduction to Communication Skills Class Notes
Globalization and media industry
Commodification of news
- Buying and selling of news like a commodity
- Collection of news – on ground
- From desk
- from colleagues – co-journalists
Globalization: the impact on media in India
Unit 3 – Introduction to Communication Skills Class Notes
Responsibilities of a Journalist: Qualifications, Duties
Press Council of India
- 1966 – 4th July
- Autonomous, Statutory and quasi-judicial
- Justice JR Mudholkar – Retired Judge of the SC – Chairman
- The first press council was established by the first press commission 1954
- Should have high standards and also to control the sensationalism
- Safeguard the freedom of the press
- Maintain high standards of public taste
- To impose a sense of responsibility
- To impose the standard of the press in India
- Consists of 28 members + 1 chairman
- 13 representative from working journalists (which 6 are editors, 7 are journalists) and 6 from management (1 from news agency) and 3 people selected have a special knowledge from various fields and 5 members are from parliament (3 from Lok Sabha & 2 from Rajya Sabha)
- Power and functions of the Press Council of India
- To help the newspaper maintain their independence
- To build Code of conduct for newspapers and journalists to maintain the high standards
- To make sure that media maintain a high standard to satisfy the public taste
- To encourage a sense of responsibility and public service towards citizens
- Reviews and dissemination of the news by the media for the public interest
Unit 2 – Introduction to Communication Skills Class Notes
Models of communication refer to the conceptual model used to explain the human communication process. The first major model for communication came in 1949 by Claude Elwood Shannon and Warren Weaver for Bell Laboratories. Following the basic concept, communication is the process of sending and receiving messages or transferring information from one part (sender) to another (receiver).
- Oldest model of communication
- Speaker -> Speech -> Occasion -> Audience -> Effect
- Speaker is the important in the process of communication as, without him, there’s no message
- Speaker creates audience
- Speech should change according to the audience
- Speech is important for the audience as it changes the attitude of the audience
- The audience is the passive participant – only to listen
- The audience should act according to the speech given by the speaker
- If no effect or impact on the audience, then the communication hasn’t taken place
- The effectiveness of the speech is determined based on the effect on the audience
- Developed by communication theorist Harold D. Lasswell (1902-1978) in 1948
- Also known as action model or linear model or one way model of communication
- One of the most influential communication models
- Developed to study the media propaganda of countries and businesses at that time
- Talked about the relation between the presentation of facts and how it generates different effects
- The component of effect was made to be more about the outcome of the message
- Who – the communicator or sender or source of the message – Control Analysis
- Says What – the content of the message – Content Analysis
- Is a method of research
- Examine patterns in communication
- to produce increases in the degree of confirmation of hypotheses already
generally presumed to be valid and definitive disconfirmation of hypotheses
already generally presumed to be invalid.
- To correct “optical illusions” which may be shared by most specialists.
- To settle disagreements among specialists as the truth value of certain
- To permit (1) the formulation and (2) the testing of hypotheses …
- In Which Channel – the medium or media – Media Analysis
- Choice of medium depends on the credibility of the content
- Reach out the target audience
- To Whom – the receiver of the message or an audience – Audience Analysis
- Receiver – Audience plays an important role in the process of communication
- Communication comes to an end after the audience receives the message
- With What Effect – the feedback from the receiver to the sender – Effect Analysis
- Concerned with the consequence
- Understand the influence of the message
- Importance of the message can be seen based on the effect
- Control analysis helps the sender to have all the power
- Content analysis is associated with stereotyping and representation of different groups politically It is also related to the purpose or the ulterior motives of the message
- Media analysis represents which medium should be used to exercise maximum power against the receivers
- Audience analysis shows who are the target population to be manipulated or brain-washed
- Effect analysis is done before the process starts. It is used to predict the effect of message over the target population to be exploited
- Oriented towards research
Shannon and Weaver model
- Shannon – Mathematics
- Weaver – Electronic Engineering
- The mathematical theory of communication
- Effective communication between sender and receiver
- Introduce the new factor called noise
- The original model was designed to mirror the functioning of radio and telephone technologies. Their initial model consisted of three primary parts: sender, channel, and receiver.
- The sender was the part of a telephone a person spoke into, the channel was the telephone itself, and the receiver was the part of the phone where one could hear the other person.
- Shannon and Weaver also recognized that often there is static that interferes with one listening to a telephone conversation, which they deemed noise.
The noise could also mean the absence of signal.
In a simple model, often referred to as the transmission model or standard view of communication, information or content (e.g. a message in natural language) is sent in some form (as spoken language) from an emisor/ sender/ encoder to a destination/ receiver/ decoder.
This common conception of communication views communication as a means of sending and receiving information. The strengths of this model are simplicity, generality, and quantifiability.
Social scientists Claude Shannon and Warren Weaver structured this model based on the following elements: An information source, which produces a message.
Without the receiver, no communication
Feedback is very important in this model of communication – influence, effect or consequence
The barrier of noise – communication may not be properly
Unit 1 – Introduction to Communication Skills Class Notes
Communication is the process of exchanging information, usually through a common system of symbols.
It takes a wide variety of forms
- from two people having a face to face conversation to hand signals to messages sent over the global telecommunication networks.
- Common forms of communication include speaking, writing, gesturing and broadcasting.
- Therefore, communication means to inform, tell, show, or spread information.
- When a person communicates, he/ She establishes a common ground of understanding.
- In the organisational context, it brings about a unity of purpose, interest and effort
Communication can also be defined in the following ways:
- The process by which information and feelings are shared by people through an exchange of verbal and non-verbal messages.
- The successful transmission of information through a common system of symbols, signs, behaviour, speech, writing or signals.
- The creation of shared understanding through interaction between two or more agents.
Nature and scope of communication
Communication is essential in every part of our human life. The scope of communication is wide and pervasive. Human beings are somehow engaged in communication from cradle to grave. No one can pass even a day without communication.
The scope of communication are given as follows:
- Communication in personal life: Communication is closely related to every part of human life. We depend on communication for doing our various activities from dawn to dusk. Nobody can pass his/her daily life without the application of communication. It is an important part and parcel of our personal life. Everybody needs to communicate with different people and organizations daily.
- Communication in social life: Humans are social beings and everybody in the society are related to each other. Business communication has played the vital role in this social freedom of human beings. The presence of communication helps the people to share their sorrows, happiness etc. We are living in an integrated society because we are on the human civilization. In social life, people need to develop social bondage. Communication helps us in creating and strengthening this social bondage.
- Communication in the state affairs: The life of a state cannot run without the flow of communication. Business communication plays a vital role for different ministries, departments, divisions and offices of the state in performing the activities. The government maintains the functions of the state by the different modes of communication. Without communication, the state neither can administer its various wings nor can maintain relationships with the other part of the world. The whole world has turned into a global village due to revolutionary change in communication.
- Communication in business: In this modern age, we cannot think of business without communication. Communication is the lifeblood of business. It provides necessary information in formulating business plans and policies. Communication is directly related to the production of goods and services, purchasing and selling, warehousing, distribution and other business activities.
- Communication in management: Management is the means of achieving organizational goals. The effective communication with the various internal and external parties leads to efficiency and effectiveness of management. The level of management like planning, organizing, recruiting, leading, motivation, coordination, and control depend on sound communication method. Every function of management depends on communication.
- Communication in industrial relations: Industrial relation refers to the management of labour relations in the industry or in an organization. The good industrial relation means the relationship of owner and employee. It is necessary to bring success in business. Employees are the mainspring of an organization and their cooperation is must to operate business activities. Free flow of information lessens doubt, confusion and controversies between workers and management. As a result, the harmonious relationship develops in the organization.
- Communication in international affairs: The communication is not merely confined within the national boundary, in this age of globalization. All the countries are exchanging their cultural, economic, social, political, educational, technological affairs with each other. Various regional and international organizations such as the United Nations, World Bank, NAFTA, SAFTA, ASEAN, SAARC, EU etc have been formed which facilitate cooperation and communication among countries.
- Communication in religion: Communication is also present in spreading and circulating various religious doctrines. Prophets and saints have preached the verses of almighty to their followers. Even now, many religious thinkers are performing the duty of preaching and circulating religious verses.
- Organizational structure: All organizations, irrespective of their size, have their own communication techniques and each nurtures its own communication climate
- Difference in Status: When people belonging to different hierarchical positions communicate with each other, there is a possibility of miscommunication.
- Lack of trust: Establishing credibility or building trust among subordinates or with colleagues is a difficult task.
- Closed communication climate: An organization’s communication climate is based on its management style.
- Incorrect choice of Medium: Choosing an inappropriate communication medium can distort the image and block the intended meaning.
- Information overload: Too much information is bad because it reduces the audience’s ability to concentrate on the most important part of the message.
- Message complexity: There are two significant reasons for any message to become complex in a business setting – one, the difficult nature of the message and the other, the difficulty in understanding it.
- Message competition: Invariably, most of the business messages compete for the full and undivided attention of their receivers.
- Unethical communication: Relationships within and outside the organization depend on trust and fairness. It does not mean that the organizations should not be tactful.
- Physical Distractions: Communication barriers are often physical: bad connections, poor sound quality, illegible copy etc.
Kinds of communication
Communication within oneself
Can create from external stimuli or thoughts
We are both sender and receiver – one who gives and receives the same person
The traditional way of communication doesn’t take place.
Components of traditional way of communication: Sender -> encoding -> message (Channel) <- decoding <- receiver — feedback — noise
Helps us to solve many problems
Examples: meditation, imagination, day-dreaming, contemplation
We clarify with ourselves – ideas, concepts, questions, thoughts, knowledge, understanding and relationships
Helps and builds in character formation
A person gets in touch with conscious and subconscious
Not a commonly used level of communication
Most-used level of communication
Require two people
Formal and informal
Sender and receiver
Message of channel
Interview, Counseling, Face-to-face
Involves two persons and strictly two persons
Sharing of knowledge, ideas, views and opinion with another person
Helps in clarifying doubts and raising the opinion
A communication used by common people in the general platform
Involves 3 or more than people
Small group – 3-20; medium group – 21-50; large group – 51-100
Even up to 300 can be treated as a group
Ideal for marketing or business related communication
Even ideas can be clarified
Products – income & expenditure
Generates various ideas
Various techniques of problem-solving
Effective in publicity
Helps in effective employee communication
Can be classroom, conference and seminars
Mass Communication involves communication with the mass audiences and hence the name Mass Communication. When we are thinking, it is intra-personal communication, when there is a face-to-face conversation between two people it is interpersonal communication, college lecture or speech would be an example of group communication, but there is another level of communication when we read newspapers, magazines, listen to Radio or watch TV. This would be called ‘Mass communication’ as the message is reached to the masses through different media.
Meaning Of Mass Communication
Mass Communication is defined as ‘ any mechanical device that multiples messages and takes it to a large number of people simultaneously’. Face to face conversation is called interpersonal communication, a college lecture or a public speech will be examples of group communication, when we are involved in the thinking process, it is intra-personal communication. In addition to all these types of communication, we also indulge in yet another level of communication when we read newspapers, magazines or books, listen to the radio or watch TV. As the message is communicated to a very large number of people or to a mass of people, it is called Mass communication.
Elements Of Mass Communication
We require a sender, a message, a channel and a receiver for communication to occur. Further, there is feedback, which is the response or reaction of the receiver, which comes back to the sender through the same or some other channel. Another element, which plays an important role in communication, is noise or the disturbances.
It is observed that the term mass communication must have at least five aspects:
- Large audience
- Fairly undifferentiated audience composition
- Some form of message reproduction
- Rapid distribution and delivery
- Low cost to the consumers
Characteristics of verbal and non-verbal communication