Unit 2: Functions of Communication – Communication Skills Class Notes
Functions of communication
Intercultural communication
Types of communication: Verbal and Non-verbal
Various forms of verbal and non-verbal communication
Body language and Postures
- Research
- Media
- Psychological impact
- Common forms of body language – cross leg, eye movement, handshake, etc.
- Body language communicates more than the words
- Proxemics – closeness – personal space send important non-verbal communication – The distance that we maintain speaks the relationship between the persons – also culture, language and place – speaks on the familiarity
- Eye Gaze
- Important
- Staring, blinking and looking
- Emotion
- Personality
- Haptics
- Through touch – most important powerful non-verbal communication
- Examples: affection, familiarity, sympathy, and empathy
- Touch gender difference
- Female: Care, concern
- Male: Power
- Appearance
- Choice of colour, clothing, hairstyle
- Communicates a strong message
- Colour also talks about different types of moods that people have
- Appearance also influenced by the culture
- Artefacts
- Communication of an object or image
- People develop a particular image to communicate
- Object design for the sake of communication
- Example: uniform, white overcoats, etc.
